Refund and Returns Policy

We have a 7-day refund policy, which means you have 7 days after receiving your product to request a refund.

To be eligible for a refund your item must be returned in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of payment.

To start the Refund Process you must first contact us telephonically (039 315 7044) or via email ( You will need to state the reason you require a refund. For example the incorrect product was supplied or the product is faulty in some way. If your refund is accepted, we will contact you telephonically or via email with a solution. This may involve a collection and swop out or collection and refund. Items sent back to us without first requesting a return will not be processed for a refund.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item. This will then trigger the refund process.

Should you wish to exchange one product for another we will require the return of the original product. Upon inspection of the original product the exchange will be issued and any price adjustment will be made. This may result in a refund or an additional payment.

.We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you will be refunded on your original payment method. You may be required to furnish us with your banking or credit card details to enable us to process the refund.

Unfortunately, we cannot accept returns on sale or clearance items.